Privacy Policy

1. Who we are

USAA Tax Consultant provides tax, accounting, registration, licence, compliance and DSC support. For this policy, “we”, “us” and “our” refer to USAA Tax Consultant.

2. Information we may collect

The information collected depends on the service you request and may include:

• Name, mobile number, email address and postal or business address.
• GSTIN, PAN, Aadhaar details and other identity or verification documents where required for the requested service.
• Business, employment, income, tax, accounting, bank-statement, registration, licence and compliance records supplied by you.
• Partnership deeds, company or LLP certificates, IEC certificates, authorisation letters and supporting documents.
• Order details, selected DSC type, validity, token preference, courier information and payment status.
• Messages, enquiries, comments, feedback and records of communication with us.
• Basic technical information such as browser type, device information, approximate location, pages visited and diagnostic logs where available.

Please do not send documents or sensitive information that we have not requested.

3. How we collect information

We may collect information when you complete a website form, place an order, comment on an article, call us, visit our office, or communicate through WhatsApp, email or another agreed channel. We may also receive information from an authorised representative, government portal, certifying authority or service provider when necessary for your assignment.

4. Why we use information

• To respond to enquiries and provide quotations or document checklists.
• To verify identity and process tax, accounting, registration, compliance or DSC work.
• To prepare forms, returns, computations, statements, applications and supporting records.
• To communicate about documents, approvals, deadlines, payments, delivery and service updates.
• To maintain service, accounting, billing and legal records.
• To prevent misuse, protect the website and improve our services.
• To comply with legal, regulatory, professional or government requirements.

We process information for the requested purpose, with your consent where required, for legitimate service administration and where necessary to comply with law.

5. When information may be shared

We do not sell personal information. We may share only the information reasonably required with:

• Our authorised team members and professionals working on your assignment.
• Government departments, tax authorities, statutory portals, banks or regulatory bodies where submission is requested or legally required.
• Certifying authorities, registration authorities and verification providers for DSC or other applications.
• Technology, website, database, email, messaging, payment and security providers supporting our operations.
• Courier or delivery providers when you order a physical DSC token or document delivery.
• Law-enforcement or other authorities when disclosure is legally required or necessary to protect rights and prevent fraud.

Service providers are expected to use the information only for the relevant service and subject to their own legal obligations and privacy terms.

6. Cookies, analytics and technical data

The website may use essential cookies or similar technology to operate forms, maintain security and remember basic preferences. Hosting and analytics services may process limited technical information to measure website performance, diagnose errors and protect against misuse. You can control non-essential cookies through your browser where available.

7. WhatsApp, email and external platforms

When you communicate through WhatsApp, email, Google Maps, payment services, government portals or other external platforms, those providers may process information under their own privacy policies. Please use secure channels and verify the recipient before sending sensitive documents. We will never ask you to publish passwords or OTPs in a public comment.

8. Data retention

We retain personal information only for as long as reasonably necessary to complete the requested work, answer queries, maintain professional and tax records, resolve disputes, prevent fraud and meet applicable legal or regulatory requirements. Retention periods vary according to the type of service and record. Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

9. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information, including access controls and limited access to service records. No website, email or internet transmission is completely secure, so we cannot guarantee absolute security. Please notify us promptly if you believe information sent to us has been accessed or used without authority.

10. Your choices and rights

Subject to applicable law and verification of your identity, you may ask us to:

• Confirm whether we hold personal information about you.
• Correct inaccurate or incomplete information.
• Delete information that is no longer required.
• Withdraw consent for future optional processing.
• Stop optional promotional communication.
• Explain or address a privacy-related grievance.

Withdrawal or deletion may not affect processing already completed, and we may retain information where required for legal, tax, fraud-prevention, professional-record or dispute purposes.

11. Children’s privacy

Our website and services are primarily intended for adults and businesses. A parent, guardian or authorised adult should contact us before submitting personal information relating to a child. We do not knowingly use children’s information for targeted advertising.

12. Data incidents

If we become aware of a personal-data incident, we will take reasonable steps to contain and assess it and will provide notices to affected persons or authorities when required by applicable law.

13. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The revised policy will be posted on this page with an updated effective date.

14. Privacy contact and grievance

For access, correction, deletion, consent withdrawal or a privacy grievance, contact:

We may ask for reasonable information to verify your identity and locate the relevant records before acting on a request.