Terms of Service

1. Acceptance of these terms

By accessing this website, sending an enquiry, placing a DSC order or engaging us for a service, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the website or submit your information.

2. Our services

USAA Tax Consultant provides assistance with tax, accounting, bookkeeping, registrations, licences, payroll, GST, Income Tax, PF, ESIC, DSC and related business-compliance work. The exact scope, documents, fee, estimated time and deliverables may differ for each assignment and will be confirmed separately.

Any assignment requiring statutory audit, certification, signature, stamp or UDIN is completed under the review and professional responsibility of a practising Chartered Accountant. The signing professional independently determines whether the work and supporting evidence meet the applicable professional and legal requirements.

3. Your responsibilities

• Provide complete, genuine, accurate and readable information and documents.
• Inform us promptly about corrections, notices, due dates or changes in circumstances.
• Review drafts, computations, returns, forms and declarations before approving submission.
• Keep your mobile number and email accessible for OTPs, verification and official communication.
• Pay professional fees, government fees, taxes and third-party charges by the agreed time.

You remain responsible for the truth and completeness of information supplied by you and for decisions made on the basis of our assistance.

4. Deadlines, processing and outcomes

Processing times are estimates and may depend on timely documents, portal availability, government departments, banks, certifying authorities, couriers and other third parties. We do not guarantee approval, registration, refund, licence issuance, tax outcome, portal uptime or completion by a particular date where the matter is controlled by another authority or provider.

5. DSC orders

DSC eligibility, signing or encryption capability and portal compatibility depend on the selected product, applicant type and certifying-authority rules. You must confirm the intended portal and use before ordering. Issuance is subject to document review, video verification and application approval.

Displayed DSC prices include GST where stated. Courier charges and delivery estimates apply only when a physical token is ordered and remain subject to serviceability. Payment is requested after successful video verification and application approval. Token appearance or brand may vary according to available approved stock without reducing the ordered functionality.

6. Fees, payment, cancellation and refunds

Professional fees may be separate from government fees, late fees, penalties, stamp duty, certification charges, courier fees and portal or vendor charges. Work may begin after you confirm the assignment and provide the required information.

Refund eligibility depends on the stage of work and the reason for cancellation. Amounts already paid to government authorities, certifying authorities, couriers or other third parties are generally non-refundable. Professional fees for work already performed, applications already prepared or submitted, and DSC verification or issuance already processed are also generally non-refundable, except where required by law or expressly agreed in writing.

7. Website content and case-law articles

Articles, guides, calculators, service descriptions and other website content are for general educational information. They are not a substitute for advice based on your complete facts and current law. Case-law summaries may omit procedural or factual detail; users should consult the full judicial order and obtain appropriate advice before acting.

8. Comments and acceptable use

You must not post unlawful, abusive, misleading, infringing or promotional material, personal data belonging to another person, or links to suspicious websites. We may moderate, refuse or remove comments without notice. You must not attempt to disrupt the website, access restricted areas or misuse forms and contact channels.

9. Intellectual property

The USAA Tax Consultant name, logo, website design and original content belong to us or are used with permission. You may read and share a page link for personal or business reference, but you may not copy, republish, sell or misrepresent our content without written permission.

10. Third-party services and links

Our website may connect to WhatsApp, email, Google Maps, payment services, courier providers, government portals and other third-party services. Their availability, security and terms are controlled by those providers. We are not responsible for third-party websites or services outside our control.

11. Disclaimer and limitation of liability

We provide services with reasonable care based on the information and documents supplied to us. To the extent permitted by law, we are not liable for indirect or consequential loss, loss caused by inaccurate or late customer information, missed customer approvals or OTPs, third-party portal failure, authority action, courier delay or events beyond our reasonable control.

Nothing in these terms excludes a liability that cannot lawfully be excluded or limits your rights under applicable consumer law.

12. Governing law and disputes

These terms are governed by the laws of India. We encourage you to contact us first so that we can try to resolve any concern promptly. Subject to applicable consumer-law rights and mandatory jurisdiction, courts in Mumbai, Maharashtra will have jurisdiction.

13. Changes and contact

We may update these terms to reflect changes in our services, website or applicable requirements. The effective date on this page will be revised when material changes are published.